Technical Support Engineer L1

Location: Onsite in Bogotá, Colombia, at Torre Krystal

Company

hirify.global provides AI, automation, cloud engineering, advanced analytics, and business process services for global brands.

What you will do

• Provide first-level technical support to customers, drivers, administrators, and internal stakeholders.
• Troubleshoot hardware, software, connectivity, video telematics, and platform-related issues.
• Diagnose and resolve incidents within defined procedures.
• Document customer interactions and technical resolutions.
• Escalate complex cases while maintaining a high-quality customer experience.

Requirements

• Advanced English proficiency at B2 or higher, both verbal and written.
• Availability for full-time onsite work in Bogotá.
• At least one year of experience in technical support, help desk, service desk, customer support, or IT support.
• Basic knowledge of technical support tools such as Zendesk, Jira, Confluence, Salesforce, or ServiceNow.
• Strong verbal, written, and listening communication skills.
• Ability to empathize with customers and support users with different personality types.

Culture & Benefits

• Paid training available onsite or from home.
• Paid annual vacation and sick leave.
• Health and life insurance plan.
• Performance-based annual merit increases and incentive opportunities.
• Career development, advancement, reward, and recognition programs.
• Corporate and retail partner discounts and a paid referral program.