8 дней назад
IT Support Analyst (Travel Technology)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Analyst (Travel Technology): Providing second- and third-level technical and functional support for airline reservation, inventory, ticketing, and departure control solutions with an accent on incident investigation, customer communication, and service restoration. Focus on troubleshooting application and network issues, correlating logs with system behavior, escalating critical incidents, and coordinating with global operations and resolver groups.
Location: Hybrid work at the Bogota office, Colombia
Company
is a global travel technology company providing airline reservation, inventory, ticketing, departure control, and boarding solutions.
What you will do
- Provide second-level functional and technical support for internal and external airline customers.
- Acknowledge, investigate, troubleshoot, and recover incidents within service levels.
- Diagnose application and communication issues using system and network tools, including PING, TRACERT, logs, protocols, ports, and network settings.
- Record customer questions and incidents, support root-cause investigations, and escalate complex issues to third-level resolver groups.
- Support serious and critical incident investigations, activate on-call escalation outside normal working hours, and provide customers with status updates.
- Collaborate with Global Operations, Research and Development, account managers, product managers, implementation teams, and external service providers.
Requirements
- Excellent written and verbal English communication skills are required.
- Bachelor’s degree in IT.
- Experience with airline products or in the tourism or airline industry, including airport environments.
- Ability to investigate cases by correlating application behavior, logs, and configuration settings.
- Strong information-gathering, communication, problem-solving, prioritization, and troubleshooting skills.
- Accountability, autonomy, proactivity, adaptability, and a collaborative approach to stakeholder communication.
Culture & Benefits
- Competitive remuneration, annual individual and company bonuses, paid vacation and holidays, health insurance, and other benefits.
- Hybrid work at the Bogota office.
- Online learning hubs with technical and soft-skills training.
- Diverse, inclusive, and supportive workplace focused on employee development and work-life balance.
- Opportunity to contribute to technology used by millions of travelers worldwide.
Hiring process
- Create a candidate profile, upload an English CV or resume, and submit the application.
- The application process takes no longer than 10 minutes.
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