Operations Coordinator - Customer Success

Location: Remote, based in the United States; position associated with Atlanta, GA. Minimal travel may be required for occasional meetings, training, or team collaboration.

Annual salary: $60,000–$65,000, plus eligibility for an annual bonus.

Company

hirify.global provides medical devices, software, and related services for cardiopulmonary and respiratory conditions; hirify.global Itamar develops and manufactures WatchPAT home sleep apnea testing technology.

What you will do

• Coordinate daily Customer Success Operations workflows across IDTF, PCP, and Employee Benefits programs.
• Manage HSAT order entry, documentation, status updates, dispensing activities, and related operational data across Sleepstep, CloudPAT, and TENNR.
• Communicate with field and account teams, physician offices, patients, and internal stakeholders about order status, documentation, denials, reports, and operational issues.
• Investigate order discrepancies, delays, missing information, customer concerns, and workflow exceptions, escalating significant or unresolved issues to the Customer Success Operations Manager.
• Collect and analyze performance data, prepare operational reports, monitor workflow completion, and support task assignment and operational continuity.
• Identify recurring issues and process-improvement opportunities; support new platforms, workflows, tools, SOPs, job aids, and standardized process documentation.

Requirements

• Bachelor's degree or equivalent relevant experience preferred.
• Minimum of 3–5 years of experience in program coordination, operations, project coordination, customer service, or a similar role preferred.
• Experience in healthcare, medical devices, diagnostic services, or a related environment preferred.
• Strong customer-service, problem-solving, organizational, prioritization, data-entry, and data-management skills, with high accuracy and attention to detail.
• Excellent written and verbal communication skills, including the ability to communicate clearly, professionally, and concisely.
• Ability to work independently within established processes and collaborate effectively with cross-functional teams.
• Ability to recognize workflow trends, recurring issues, and opportunities for operational improvement.
• Proficiency with Salesforce and other software tools used for data management, workflow tracking, and reporting.
• Ability to support service-level expectations, accurate operational tracking, reporting on volume, backlog, turnaround time, quality, rework, and escalations, and clear updates on workflow status.

Culture & Benefits

• Remote work arrangement with minimal travel for occasional meetings, training, or team collaboration.
• Eligibility for an annual bonus according to the company bonus plan.
• Comprehensive benefits plans are available.
• Culture emphasizes innovation, self-motivation, and an entrepreneurial spirit.
• Work contributes to improving outcomes for patients with serious cardiopulmonary and respiratory conditions.