Team Lead, Autonomy Tech Support (Robotics)

Формат работы

onsite

Тип работы

fulltime

Грейд

lead

Английский

Страна

Mexico

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Team Lead, Autonomy Tech Support (Robotics): Leading technical support operations for an autonomous delivery robot fleet in Mexico City with an accent on troubleshooting, escalation quality, AI adoption, and team development. Focus on identifying fleet-level software regressions, resolving complex hardware and software issues, and improving operational readiness through cross-functional collaboration.

Location: 100% in-office in Coyoacán, Mexico City, Mexico

Company

hirify.global Labs builds autonomous delivery robots and other autonomy solutions for hirify.global’s delivery platform.

What you will do

Lead day-to-day execution for the Mexico City Autonomy Tech Support team, including coverage, workload, priorities, and high-impact fleet issues.
Coach and develop Autonomy Tech Support Specialists through feedback, technical coaching, onboarding, and training.
Maintain quality standards for troubleshooting, escalations, Failure Mode execution, documentation, and operational readiness.
Handle complex and urgent leadership escalations and identify software regressions, abnormal fleet behavior, and recurring operational gaps.
Lead AI adoption and enablement across the team to improve troubleshooting, decision-making, and efficiency.
Partner with Engineering, Robot Operations, Remote Assistance, Service Operations, Operational Intelligence, and Operational Reliability teams.

Requirements

Experience leading and developing teams in a technical, robotics, IT, or fast-moving operational environment.
Strong technical troubleshooting skills across complex software and hardware issues.
Ability to prioritize competing issues based on fleet impact, operational urgency, and risk.
Clear communication skills and the ability to work across technical and operational teams.
Fluent English and Spanish required, with daily collaboration with US-based teams.
Comfort with Linux command line, GitHub, Jira, and service or ticketing platforms; willingness to work flexible hours, including weekends.

Nice to have

Prior experience with autonomous vehicles and/or robotics.

Culture & Benefits

Work in a fast-changing autonomy environment focused on ownership, technical curiosity, accountability, and continuous improvement.
Collaborate with robotics, engineering, operations, and support teams.
Support the growth and development of the Mexico City Autonomy Tech Support organization.

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