Travel Assistance Medical Case Manager

Location: Onsite in Princeton, New Jersey, United States

Salary: $25–$28 per hour

Company

hirify.global provides international medical and travel assistance services through its wholly owned subsidiary, Assist America.

What you will do

• Respond to medical and non-medical assistance requests from members traveling internationally.
• Manage cases from initial intake through resolution, including referrals, monitoring, evacuations, repatriations, benefit inquiries, and claims.
• Assess situations and determine next steps according to established protocols and service-level agreements.
• Coordinate with medical professionals, hospitals, transport providers, airlines, and other third-party vendors.
• Provide timely updates, prepare case summaries, and deliver detailed shift-change briefings.
• Document case activity accurately in the case management software and meet response-time standards.

Requirements

• Experience in healthcare, travel assistance, insurance, customer service, or emergency services.
• Strong customer service, communication, organizational, and multitasking skills.
• Ability to remain composed in high-stress situations.
• Proficiency with Microsoft Office or similar software suites.
• Ability to work rotating shifts, including nights and weekends, in a 24/7/365 operational environment.
• Completion of required background checks and drug screening.

Nice to have

• Bachelor’s degree.
• Multilingual skills.

Culture & Benefits

• Work in a fast-paced, operations-driven medical assistance environment.
• Collaborate with internal teams, global vendors, and medical providers.
• Participate in team initiatives and departmental meetings.
• Equal opportunity employment and a commitment to a diverse workplace.