Senior Business Applications Administrator (Salesforce)

Location: Manila, Philippines; remote work indicated.

Company

Okta provides identity security infrastructure through Workforce and Customer Identity Clouds, enabling secure access, authentication, and automation.

What you will do

• Resolve Tier 2/3 incidents across Salesforce and connected enterprise applications within defined service-level agreements.
• Configure Salesforce users, security controls, Flows, custom objects, page layouts, reports, and dashboards.
• Maintain integrations between Salesforce and platforms such as Clari, DocuSign, Outreach, ServiceNow, and Jira.
• Execute release management activities including change sets, sandbox seeding, regression testing, and production deployments.
• Use Gemini, Claude, and internal AI assistants to improve incident triage, root-cause analysis, and operational workflows.
• Mentor frontline administrators and provide operational support during fiscal month-end and quarter-end close cycles.

Requirements

• 4+ years of experience in business systems administration or technical application support in enterprise environments.
• Strong Salesforce Sales Cloud administration skills, including configuration, Flow Builder, permission management, Data Loader, and reporting.
• Working knowledge of enterprise SaaS platforms, ServiceNow or Jira Service Management, and release tools such as Gearset.
• Understanding of governance frameworks, audit requirements, data privacy standards, and SOX compliance.
• Experience collaborating with distributed, cross-functional teams across multiple time zones.
• Strong analytical troubleshooting, active listening, and technical communication skills.

Nice to have

• Salesforce Certified Administrator, Advanced Administrator, or Platform App Builder certification.
• Experience with Salesforce CPQ, Billing, or revenue architecture workflows.
• Experience using LLM tools, custom GPTs, or workflow scripts for administrative automation.
• Bachelor’s degree in Information Systems, Computer Science, Engineering, or equivalent practical experience.

Culture & Benefits

• Work with a global community spanning more than 20 offices.
• In-person onboarding is provided to support connection and accelerate impact.
• Programs support well-being, social impact, talent development, and community connection.