Customer Results Manager II (Automotive SaaS)

Location: Remote, US. Hybrid and remote work models are available based on proximity to office hubs, and travel to team and company-wide offsites several times a year is expected.

Company

hirify.global provides cloud-based shop management software that helps auto repair businesses manage operations, payments, customer engagement, and growth.

What you will do

• Become a product expert and guide single-location auto repair shops through onboarding from contract close to go-live.
• Manage account setup, data migration, implementation milestones, and customer progress.
• Build relationships with shop owners and serve as the primary contact during their first six months.
• Lead customer calls and hands-on training to drive product adoption.
• Monitor product usage, promote best practices, and improve activation and retention metrics.
• Own customer risks and escalations while collaborating with Sales, Support, and Product.

Requirements

• 1–2 years of experience in customer onboarding, customer success, or another customer-facing role.
• Ability to manage concurrent onboarding timelines, track milestones, and drive adoption independently.
• Strong communication skills, including the ability to explain complex details clearly and lead customer-facing calls.
• Strong organization and time-management skills with consistent lifecycle documentation.
• Ability to work through ambiguity and change while maintaining customer progress.
• Bachelor’s degree preferred.

Nice to have

• Familiarity with CRM tools such as Salesforce.
• Automotive industry experience or knowledge.

Culture & Benefits

• Remote and hybrid work flexibility with supported company and team offsites.
• Flexible PTO and paid maternity, parental bonding, and medical leave.
• Medical, dental, vision, prescription, mental health, life, and AD&D insurance benefits.
• 401(k) plan with 100% employer matching on contributions up to 6%, plus FSA and HSA options.
• Monthly wellness allowance, continuing education support, and a home office setup bonus after one year.