Lead, Patient Support Services, Global Rare Diseases

Location: Hybrid role based in Boston, Massachusetts, United States

Annual base pay: $184,100–$225,060

Company

hirify.global is an international research-focused biopharmaceutical group developing and commercializing innovative medicines, including treatments and patient support services for rare and ultra-rare disorders.

What you will do

• Lead and directly manage the Patient Services Case Management team.
• Oversee case management activities, workload distribution, case reviews, quality monitoring, and team performance against KPIs and service levels.
• Coach, develop, onboard, and provide ongoing feedback to Case Managers.
• Act as the escalation point for complex patient access, reimbursement, specialty pharmacy, and provider issues.
• Partner with Field Reimbursement, Trade & Channel, Specialty Pharmacies, Market Access, Medical, and other cross-functional teams to resolve access barriers.
• Identify operational improvements, support training, coordinate CRM and workflow enhancements, and provide leadership visibility into patient trends and escalations.

Requirements

• Bachelor’s degree or higher required; a healthcare-related field is preferred.
• At least 8 years of direct management experience in patient support or healthcare management; biopharmaceutical or rare disease experience is preferred.
• Expertise in Patient Services and call center operations.
• Experience with patient-focused programs, HIPAA regulations, and patient privacy policies.
• Strong reimbursement and policy knowledge, including the ability to explain complex reimbursement scenarios to patients and medical professionals.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams, along with adaptability and a patient-focused approach.

Culture & Benefits

• Access to development resources, training, and career growth opportunities.
• Comprehensive healthcare programs and work-life balance initiatives.
• Flexible working arrangements and remote work options within the hybrid role structure.
• Performance bonuses, market-benchmarked benefits, relocation support, and tax assistance services for foreign colleagues.
• Equal opportunity employment in an inclusive and diverse workplace.