Advanced Support Consultant II

Location: Remote, United States

Salary: $58,000–$72,000 per year

Company

hirify.global develops end-to-end technology solutions for nonprofit organizations and other social-good customers.

What you will do

• Provide reactive and proactive support for enhanced, premium, and top-tier customers.
• Resolve complex customer issues involving ETO or Apricot software, customizations, and add-ons.
• Provide coaching, training, documentation, and best-practice guidance.
• Diagnose and escalate issues while coordinating with Support, Product, Professional Services, Development, Sales, and Account Management.
• Manage recurring customer reviews, open cases, initiatives, platform needs, and client relationships.
• Document customer interactions and support internal team growth through mentoring and knowledge sharing.

Requirements

• 4+ years of experience in technical support, consulting, customer success, or a related industry.
• Proficiency with SAP Business Objects Reporting or a related reporting tool such as Power BI.
• Experience with Confluence, Salesforce or Certinia, and Monday.com.
• Strong communication, analytical, problem-solving, organizational, and technical skills.
• Experience managing multiple client priorities, projects, and mid-to-high complexity support relationships.
• Working knowledge of nonprofit or public-sector verticals such as Workforce, Education, Reentry, HMIS, or MIECHV.

Nice to have

• 2+ years of experience with ETO or Apricot software.
• 1+ year of experience with Tableau.
• Advanced SAP Business Objects Results Writing knowledge, including formatting, data analysis, and interpretation.
• Experience supporting Apricot or ETO/Penelope premium client packages.
• Mentoring, training, and project management experience with enterprise or state-level clients.

Culture & Benefits

• Inclusive and equitable culture focused on social impact.
• Comprehensive benefits supporting health, well-being, and professional growth.
• Compensation and benefits apply to full-time employees in the United States and may vary by local standards, laws, and norms.
• Current or future employment authorization sponsorship is not available.