Customer Service Representative (Technical Support)

Location: Remote or hybrid; must reside in Atlanta, GA or San Jose, CA

Salary: $20.00 per hour

Company

ZOLL develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions. ZOLL Itamar develops and manufactures WatchPAT home sleep apnea testing products.

What you will do

• Provide customer service and technical support for Itamar Medical products and services.
• Handle inbound phone calls and emails, troubleshoot issues, research inquiries, and provide timely responses.
• Investigate, assess, and resolve customer issues with a diverse team and established procedures.
• Escalate unresolved issues to the Customer Service Manager.
• Maintain accurate records and document customer interactions and actions taken.
• Educate customers about products and services while supporting customer retention.

Requirements

• At least two years of experience as a customer support or technical support representative.
• Experience working remotely with a suitable at-home workstation.
• Experience with standard applications and tools including MS Office, Windows, SQL, Internet Explorer, and remote support tools.
• Strong verbal and written communication, analytical reasoning, organization, attention to detail, and multitasking skills.
• Ability to explain technical issues to non-technical customers and work independently within a dynamic team.
• Ability to work between 7:00 a.m. and 8:00 p.m.; candidates must reside in Atlanta, GA or San Jose, CA.

Nice to have

• Bachelor's degree.
• Salesforce experience.

Culture & Benefits

• Remote work with an at-home workstation.
• Comprehensive employee benefits.
• Work in a fast-growing medical technology company operating in more than 140 countries.
• Culture focused on innovation, self-motivation, and an entrepreneurial spirit.
• Physical work requirements include extended use of office equipment and occasional lifting of items up to 20 pounds.