Technical Solutions Analyst

Location: Huntsville, Alabama, United States

Salary: $55,000–$60,000 USD per year

Company

hirify.global is a global technology company developing products and solutions across home appliances, media and entertainment, vehicle solutions, and eco solutions.

What you will do

• Review and analyze field service, technical solutions, TCC counselling, inbound call, and historical service data.
• Identify root causes, validate data, prepare reports, and provide insights to improve service quality and reduce technical service issues.
• Review, test, provide feedback on, and improve advanced technical solution methods and technical content.
• Manage and expand the Do-It-Yourself operation and maintain checklist status for refrigerators, washers, and dryers.
• Monitor employee work levels and performance, provide feedback to supervisors, and support TCC agent performance goals.
• Coordinate with factories and related departments, handle escalated cases, and lead process reviews, pilots, and operational improvements.

Requirements

• Bachelor’s degree in Statistics, Business Management, or a related field preferred.
• Associate degree in Applied Science related to Electrical, Mechanical, HVAC, Electronics, or a similar technical field preferred.
• Proficiency with internet-based tools, Microsoft Office applications, and database management systems.
• Strong analytical, creative problem-solving, verbal, and written communication skills.
• Ability to learn quickly, work independently, manage multiple deadlines, and adapt to changing priorities.
• Ability to travel as required.

Nice to have

• Bilingual proficiency in English and Korean to support communication with headquarters.

Culture & Benefits

• Full-time benefits include medical, dental, vision, prescription, life, and disability insurance.
• Company-matched 401(k) contributions with immediate vesting.
• Paid holidays, sick leave, vacation time, and parental leave.
• Short-term performance incentives and fitness goal incentives.
• Mental health resources and family support benefits.