Associate Manager - Team Manager - Tech (Customer Success)

Location: Manila, Philippines

Company

hirify.global provides artificial intelligence, automation, cloud engineering, advanced analytics, and digital engineering services for global enterprise brands.

What you will do

• Lead the day-to-day operations of a customer success team serving enterprise clients.
• Help Customer Success Managers understand customer objectives, deliver value-based solutions, and demonstrate measurable ROI.
• Align with Renewals, Sales, and Expansion teams on retention, renewal, and upsell strategies.
• Recruit, interview, mentor, and develop a high-performing team while building a customer-first culture.
• Track and communicate operational metrics to improve transparency, performance, customer satisfaction, and retention.
• Address escalated client issues with speed and urgency.

Requirements

• BA/BS degree or equivalent work experience; an MBA is preferred but not required.
• At least 5 years of customer or account management experience, including 2+ years managing high-performing Customer Success teams.
• Experience in a SaaS or telecommunications company and a strong understanding of cloud communication and collaboration.
• Experience hiring, mentoring, and growing Customer Success Managers.
• Ability to develop strategies, translate business metrics into initiatives, and track successful delivery.
• Strong executive communication, cross-functional collaboration, and experience working with C-level executives.

Culture & Benefits

• Full-time employment in an enterprise technology environment.
• Opportunity to work with global iconic brands and digital transformation initiatives.
• Confidential handling of candidate information in accordance with EEO guidelines.