CSM EMEA

Location: Manila, Philippines

Company

hirify.global develops simple, powerful, and secure software solutions that help customers accelerate business transformation.

What you will do

• Manage assigned customer accounts primarily through a Tech Touch model, with targeted personal interaction.
• Act as the primary relationship holder and point of contact throughout deployment.
• Deliver value conversations, product updates, industry insights, and account business reviews.
• Drive customer retention, product adoption, advocacy, and overall customer satisfaction.
• Identify at-risk customers, anticipate issues, and create action plans using customer success programs.
• Maintain customer data and activities in CRM while sharing feedback and improvement opportunities with relevant departments.

Requirements

• Strong written and verbal communication skills.
• Strong problem-solving skills and experience working toward goals, KPIs, and other performance measures.
• Experience with Tech Touch platforms such as Gainsight or Totango.
• Intermediate Microsoft Suite skills and experience with CRM or ERP systems such as Salesforce or NetSuite.
• Technical acumen, including an understanding of networks, software, and licensing.
• 2+ years of experience in account management, sales, customer success, or customer retention.

Culture & Benefits

• People-first environment focused on customers, employees, partners, and communities.
• Collaborative, accountable, innovative, and fast-paced working environment.
• Equal employment opportunity for qualified applicants.