Client Success Specialist (AI/Robotics)

Location: Miami, FL, United States. Travel to local partner sites is expected 3–5 times per week, with domestic travel to other sites 1–2 times per quarter.

Salary: $65,000–$80,000 annually, plus a discretionary 10% annual bonus and equity grant.

Company

hirify.global is a New York-based physical AI and robotics company developing personalized robotic bodywork for hospitality, fitness, wellness, and recovery environments.

What you will do

• Serve as the day-to-day contact for hospitality and wellness partner locations from go-live through renewal.
• Increase session volume and technology utilization through staff enablement, programming support, coaching, and on-site demonstrations.
• Track CSAT, utilization, downtime, retention, and growth signals, escalating risks and reporting progress against location targets.
• Coordinate with Operations and Field teams to resolve hardware and uptime issues and communicate status to partners.
• Drive local demand through lead follow-up, membership conversions, activation events, community events, referrals, and reputation management.
• Collect structured partner feedback and collaborate with Sales, Operations, Product, and Marketing.

Requirements

• 2–3 years of experience in client success, account coordination, account management, or hospitality/wellness operations.
• Experience managing a portfolio of accounts or locations against retention, utilization, or growth goals.
• Strong communication, organization, relationship-building, and cross-functional collaboration skills.
• Comfort with outbound, sales-oriented work, including calling leads, following up, and closing memberships.
• Ability to work on-site locally 3–5 times per week and travel domestically 1–2 times per quarter.
• Interest in health, wellness, recovery, and the future of physical AI.

Nice to have

• Experience with B2B, hardware, SaaS, or hospitality technology.
• Experience working with hospitality or wellness brands.
• Local network or the ability to build one quickly.

Culture & Benefits

• Passion-driven, inclusive, curious, ambitious, and collaborative team culture.
• Employer-paid healthcare coverage with dependent coverage options, plus medical, dental, and vision benefits.
• Flexible time off, quarterly Wellness Days, and generous parental leave.
• 401(k) with employer matching and an annual professional development stipend.
• Complimentary OneMedical membership, hirify.global recovery sessions, and a home office budget.