Sales Support Leader

Location: London, United Kingdom; hybrid work arrangement. Valid UK visa required.

Company

hirify.global is a global provider of software and cloud solutions operating in more than 70 countries with over 12,000 professionals.

What you will do

• Define and evolve the Customer Success strategy, operating model, and organisational structure.
• Lead workforce planning, resource allocation, governance, and performance frameworks.
• Partner with Sales Leadership to align Customer Success, Sales, Account Management, and delivery functions.
• Drive customer satisfaction, retention, renewals, growth, and value realisation across customer segments.
• Build and develop high-performing teams through coaching, succession planning, and leadership development.
• Establish performance measures, reporting, data quality standards, and continuous improvement initiatives.

Requirements

• Leadership experience in Customer Success, Account Management, Service Delivery, or a similar customer-facing environment.
• Experience with organisational design, workforce planning, and performance management.
• Track record of building high-performing teams and developing leaders and talent.
• Commercial understanding of customer retention, renewals, growth, and value realisation.
• Ability to build trusted partnerships across Sales and other customer-facing functions.
• Fluent or professional English, written and verbal, and a valid UK visa.

Culture & Benefits

• Hybrid work with opportunities to work flexibly and visit the local office.
• Mentorship and support during onboarding.
• Training and professional development opportunities.
• Recognition through the President’s Club.
• Global culture focused on collaboration, learning, inclusion, and continuous improvement.