Process Manager Baggage Services - Infra (Logistics)

Location: Schiphol, Netherlands; the role is based within hirify.global Ground Services, with working from home and up to 8 weeks of work abroad within the EU and Caribbean possible if the job allows.

Gross monthly salary: €4,348.98–€6,212.83.

Company

hirify.global operates passenger aviation services, with Ground Services managing check-in, boarding, aircraft turnaround, loading, and baggage logistics at Schiphol.

What you will do

• Lead initiatives and projects that improve baggage handling, operational performance, cost efficiency, flight safety, sustainability, and employee well-being.
• Investigate complex process problems, analyse data, monitor developments, and develop improvement proposals and innovative solutions.
• Build business cases, prioritise initiatives, and guide improvements from research and design through implementation, evaluation, and operational embedding.
• Advise Baggage Services management and project sponsors on process improvement, digitalisation, operational issues, and project decisions.
• Translate operational needs into functional requirements and provide functional leadership across multidisciplinary project teams.
• Develop data insights and Power BI dashboards using SQL, while coordinating with internal departments, Royal Schiphol Group, Vanderlande, and other suppliers.

Requirements

• University-level thinking and working ability, preferably with an engineering or business administration background.
• Extensive relevant experience in project management, product development, and systematic process improvement using approaches such as Lean and Agile.
• Demonstrated experience leading cross-departmental projects and embedding change in complex operational or logistics environments.
• Understanding of complex logistics processes and their interdependencies, with experience combining and visualising data from multiple databases.
• Experience with SQL and a data visualisation tool such as Spotfire or Power BI, plus an affinity for digitalisation, automation, and IT-related change.
• Excellent written and spoken Dutch and English required.

Culture & Benefits

• Work with operational colleagues, management, digital teams, and internal and external partners in a dynamic logistics environment.
• Opportunities for personal development, role ownership, and career advancement.
• Excellent pension scheme, 8% holiday allowance, and an 8.33% year-end bonus.
• Profit-sharing scheme of up to 20%, 25 paid vacation days, and additional days off.
• Discounted airline tickets after six months of employment and discounted health insurance.
• Free public transport for commuting within the Netherlands and a personal sustainable-employability budget.

Hiring process

• Two interviews, with a possible assessment including an aptitude test.
• Comprehensive security screening and possible reference check.
• Applications close on 20 October 2026; the first interviews are planned for the afternoon of 29 October.