Client Service Analyst - Livechat (Czech required)

Location: Europe - Remote

Company

hirify.global is a cryptocurrency exchange and digital financial platform serving users across more than 200 countries and regions, with products spanning trading, payments, wealth management, custody, institutional services, and Web3.

What you will do

• Assist clients with inquiries through live chat and email.
• Manage and follow up on customer inquiries and complaints.
• Build strong knowledge of the platform, products, and general market conditions.
• Identify customer needs and convert feedback into constructive solutions for management.
• Monitor frontline operations and flag discrepancies or situational risks promptly.
• Improve team performance, service quality, and work processes.

Requirements

• Czech reading and typing are required.
• English and Czech proficiency are required for communication and writing.
• Two to four years of customer service experience, preferably in live chat and email support.
• Bachelor's degree in finance, economics, mathematics, or a related field; alternatively, a diploma in business administration or business management.
• Strong numerical and statistical skills, self-motivation, teamwork, and a customer-focused approach.
• Availability for five-day shift work, including weekends and public holidays, across 8am-5pm, 4pm-1am, and 12am-9am shifts.

Nice to have

• Experience in financial institutions or fintech.
• Interest in developing a long-term career in fintech or cryptocurrency trading.

Culture & Benefits

• Study Growth Fund supporting professional development and continuous learning.
• Internal team-building activities, workshops, and events.
• Collaboration with an international team.
• Career advancement opportunities within a rapidly expanding company.
• Internal mobility and opportunities to build a long-term career path.