Jr. Customer Service Officer (Remote)

Location: Bhutan; remote work, with willingness to work from the office or business site as needed

Company

hirify.global Group provides exchange, payment, custody, wallet, blockchain integration, trading, and white-label infrastructure solutions for corporate clients worldwide.

What you will do

• Provide customer support through email, CRM, live chat, social media, community channels, and messaging applications.
• Handle customer concerns and requests for the multi-currency digital asset exchange, derivatives platform, and payment gateway.
• Monitor, review, and process merchant payments accurately within agreed service levels.
• Coordinate with internal support teams to resolve transaction-related issues.
• Maintain FAQs, standard operating procedures, knowledge bases, Confluence, and other reference materials.
• Support VIP account holders, onboarding partners, and white-label clients when required.

Requirements

• At least two years of customer service experience in a crypto, fintech, or banking company.
• Proficient spoken and written English.
• Strong courtesy, interpersonal skills, and a positive, proactive attitude.
• Ability to think independently, resolve new problems, and share service improvements with team members.
• Willingness to work a shifting schedule.
• Willingness to work remotely or from the office/business site as needed.

Nice to have

• Knowledge of crypto and fiat spot or futures markets.
• Identity verification and KYC experience.
• Experience communicating directly with customers and working with CRM or CSR systems.
• High customer orientation, self-motivation, teamwork, and the ability to work under pressure.

Culture & Benefits

• Competitive total compensation package.
• Team-building programs and company events.
• Remote and office-based work arrangements may be available depending on operational needs.