Supervisor of Member Engagement Training (Contact Center and Digital Support)

Location: Colorado Springs, Colorado, USA; onsite position

Salary: $70,800–$82,000 annually, plus a 10% annual target bonus.

Company

hirify.global and Wings Credit Union joined forces in January 2026 to expand resources and deliver member-focused banking services.

What you will do

• Lead and support member engagement technical training for contact center and digital support programs.
• Assess training needs and partner with internal departments and subject matter experts to address performance gaps.
• Support the design, delivery, and evaluation of in-person, virtual, and asynchronous learning programs.
• Maintain accurate, accessible, consistent, and compliant training materials using quality assurance processes.
• Coordinate schedules, priorities, work activities, special projects, and department deliverables.
• Coach, develop, and support training staff, including performance monitoring, evaluations, interviewing, and selection.

Requirements

• Bachelor’s degree in education, organizational development, human resources, business, communications, or a related field.
• At least 4 years of training and development or teaching experience.
• At least 1 year of management or leadership experience.
• Knowledge of adult learning principles, instructional design, inclusive facilitation, and training delivery.
• Ability to organize training activities, manage competing priorities, communicate with varied audiences, and use learner feedback to improve outcomes.
• Valid driver’s license with an acceptable driving record; familiarity with financial institution operations, policies, products, and regulatory requirements is required for the role.

Nice to have

• At least 1 year of experience in a financial institution.
• Instructional design, curriculum development, or similar certification.

Culture & Benefits

• Human-centered, inclusive approach focused on employee and member experience.
• 401(k) match and discretionary profit sharing.
• Health, dental, vision, life, disability, and health savings account benefits.
• Paid vacation, sick leave, holidays, floating holidays, volunteer time off, and parental leave.
• Tuition reimbursement and employee assistance program.