Senior IT Support Engineer (Biopharma)

Location: Boston, Massachusetts; fully onsite with required in-office presence

Base pay: $95,000–$110,000 annually, plus equity, bonus, and benefits.

Company

hirify.global is a clinical-stage biopharmaceutical company developing therapies for breast cancer and other metastatic cancers, including palazestrant and OP-3136.

What you will do

• Provide high-level technical support to executives, senior leaders, and employees across laptops, mobile devices, collaboration tools, conference rooms, and travel-related technology.
• Lead IT onboarding and offboarding, including equipment, accounts, access, communications, asset recovery, orientation sessions, and process documentation.
• Serve as the Boston onsite delivery lead, prioritizing incidents, managing escalations from the 24/7 helpdesk provider, and meeting service-level agreements.
• Install, configure, maintain, and troubleshoot Windows and macOS devices, business applications, peripherals, mobile devices, networks, and workplace technology.
• Administer user accounts and permissions, monitor system performance, apply approved updates and patches, coordinate backups, and perform root-cause analysis.
• Support conference rooms, AV, desk setups, office technology, asset records, facilities coordination, and office expansions or moves.

Requirements

• Bachelor’s degree in IT, computer science, a related field, or equivalent experience.
• 5+ years of technical support or IT support engineering experience, including executive support.
• Strong proficiency with Windows, macOS, networking, cloud services, Microsoft 365, Okta, Jamf, Zoom, and ITIL-based incident, request, and change management.
• Experience with identity and access management, endpoint and laptop lifecycle management, IP, DNS, DHCP, VPN, Wi-Fi, and service-request workflows.
• Experience leading employee onboarding, delivering new-hire IT orientation or technology training, and coordinating with IT teams, managed service providers, and vendors.
• Strong customer service, analytical problem-solving, communication, prioritization, and root-cause analysis skills.

Culture & Benefits

• Equal opportunity workplace that values diverse expertise, backgrounds, and perspectives.
• Competitive compensation and benefits package including equity, bonus, and employee benefits.
• Open, flexible, and friendly work environment focused on long-term career development.
• Collaborative work with a small, agile, and growth-oriented oncology team.