Senior Collections Specialist (NORAM)

Location: Mexico City, Mexico; hybrid model

Company

hirify.global is a global provider of software and cloud solutions operating in more than 70 countries with over 12,000 professionals.

What you will do

• Manage a portfolio of complex and high-value customer accounts across the NORAM region.
• Drive collections performance, reduce aged receivables, and support cash flow objectives.
• Investigate and resolve customer disputes with Billing, Cash Applications, Finance, Sales, Customer Success, and business leaders.
• Assess customer risk and identify collection challenges and escalation needs.
• Provide guidance on difficult collection cases and collections best practices.

Requirements

• Experience in collections and accounts receivable within a corporate environment.
• Proven experience managing customer disputes, overdue receivables, and collection escalations.
• Experience supporting the NORAM region is required.
• Advanced-bilingual English proficiency with strong verbal and written communication skills.
• Strong stakeholder management, relationship-building, and problem-solving abilities.
• Experience with Navision, Dynamics, ServiceNow, or similar ERP and business systems.

Culture & Benefits

• Comprehensive health and well-being programs.
• Continuous learning and career development.
• Performance-based incentives.
• Flexible and hybrid work models.
• Inclusive workplace with reasonable accommodations available during the recruitment process.