Technical Account Support Specialist (Cloud Security)

Location: Remote within Canada

Salary: CA$65,129–CA$81,411 per year

Company

hirify.global provides a cloud-based video security platform that transforms camera and system data into real-time operational insights for businesses.

What you will do

• Act as the primary technical contact for escalated customer support and deployment cases.
• Resolve software and hardware issues involving networked devices, cameras, infrastructure, and customer locations.
• Coordinate with sales, customer success, product, engineering, and technical teams to deliver services and meet client requirements.
• Develop project plans, timelines, and budgets while tracking and reporting project progress.
• Participate in client meetings, review technical issues, gather feedback, and identify service improvements.
• Manage escalations and proactively identify trends, knowledge gaps, and process gaps that could create future issues.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 1–3 years of experience in technical account management, customer success, or technical support, preferably in a client-facing role.
• Strong understanding of hardware, software development, architecture, infrastructure, and networking.
• Proficiency with CRM software and other industry-related IT tools.
• Excellent communication, presentation, interpersonal, organizational, and project management skills.
• Must be a Canadian citizen or eligible to work in Canada; a criminal records check is required upon hire.

Culture & Benefits

• Remote work with flexibility where the role allows.
• Meaningful equity for full-time, permanent employees.
• Fully paid health and dental benefits with no waiting period, plus a $500 health spending account.
• Monthly reimbursement for fitness, wellness, or mental health programs.
• Clear expectations, candid feedback, team-oriented collaboration, and merit-based growth.

Hiring process

• Introductory call with the Talent Team.
• Take-home typing test followed by an interview with the Hiring Manager and cross-functional team members.
• Reference checks, offer, and onboarding.