IT Specialist (AI)

Location: Remote within Canada

Annual salary: CAD 57,800–81,600; most new hires start at CAD 64,600.

Company

hirify.global is a founder-led, high-growth SaaS company building products and tools used by more than 70,000 clinics and businesses.

What you will do

• Provide hands-on Tier 0 and Tier 1 IT support and resolve routine internal requests using AI tools and agents.
• Support employee onboarding, including account, software, and device setup.
• Manage MacBook shipping, receiving, replacement, repairs, and in-office technology setups.
• Maintain accurate IT asset inventories, including laptops, key fobs, licenses, and other equipment.
• Document IT processes and improve the internal knowledge base.
• Deliver clear, timely, and friendly internal customer support while contributing workflow improvement ideas.

Requirements

• Hands-on experience troubleshooting and supporting Mac devices in a 100% Mac-based environment.
• Strong interest in IT or technical support experience.
• Excellent verbal communication and customer service skills, with the ability to stay calm under pressure.
• Experience or interest in knowledge management and technical documentation.
• Collaborative mindset, willingness to learn, and openness to feedback.
• Demonstrated use of AI tools to complete work efficiently.

Nice to have

• Exposure to Google Workspace and workplace tools such as Slack, Notion, and Okta.
• Experience in a support or customer-facing role, such as at an Apple Store.

Culture & Benefits

• Remote-first team working across Canada, the US, and the UK.
• Mentorship and collaborative technical growth with opportunities to develop specialized IT expertise.
• Regular career development conversations and compensation growth based on experience and contribution.
• Comprehensive benefits packages for Canadian and US employees.
• Fast-moving environment focused on adaptability, learning, open communication, and customer impact.