Technical Support Specialist - Bilingual French

Location: Hybrid role based in Oakville or Waterloo, Ontario, Canada; rotating 24/7 shifts including evenings, overnights, weekends, and holidays.

Salary: $52,600–$60,500 CAD annual base salary

Company

hirify.global develops IoT, connected transportation, fleet-management, vehicle-data, and web-based analytics solutions.

What you will do

• Support customers, partners, sales representatives, and internal teams by phone, chat, and email.
• Diagnose and resolve hardware and software issues involving GO devices, the Myhirify.global platform, connectivity, installation, and portal configuration.
• Provide expertise on database setup, user management, rules, reporting, device errors, and network communications.
• Handle support cases from initial contact through resolution, document solutions, and escalate critical or complex issues.
• Coordinate device and accessory returns and exchanges with internal departments.
• Protect customer data and contribute to global strategic initiatives.

Requirements

• Fluent English and French communication skills are required.
• 1–3 years of experience in customer service, technical support, or troubleshooting hardware and software issues.
• Strong analytical, problem-solving, communication, organization, and relationship-building skills.
• Expert Excel skills, including pivot tables and report creation.
• Technical competence with Google Workspace and working knowledge of SQL, Python, C#, JavaScript, or Google BigQuery.
• Ability to work any schedule in a 24/7 operation, including afternoons, evenings, overnights, weekends, and holidays.

Nice to have

• Post-secondary diploma or degree in engineering, computer science, or a related field.
• Experience working within a technical or engineering organization.

Culture & Benefits

• Flexible hybrid working model with support for in-person and virtual work.
• Home office reimbursement program and reliable internet support for home working.
• Medical and dental benefits, retirement savings program, and parental leave top-up.
• Online learning and networking opportunities.
• Electric vehicle purchase incentive program and an inclusive, collaborative work environment.

Hiring process

• Employment offers are contingent on proof of work eligibility and completion of a background check.