Senior Client IT Support & Security Engineer (Cybersecurity)

Location: Fully remote within the Continental United States; candidates residing in California, Hawaii, or Alaska are not eligible.

Salary: $155,000–$165,000 per year

Company

hirify.global provides cybersecurity, privacy, and IT solutions for clients, including automotive dealerships and dealer groups.

What you will do

• Serve as a primary technical contact for external clients and the managed service provider, providing tier-2 support and monitoring ticket resolution.
• Troubleshoot hirify.global Privacy security devices, configuration issues, and network communication problems.
• Review vulnerability scan reports, prioritize findings, recommend remediation, and verify technical fixes.
• Advise on Sophos and Coro EDR and Cisco Duo configuration, investigate alerts, support security incidents, and escalate vendor issues.
• Document and manage tickets, identify recurring issues, create support documentation, and improve service workflows through automation.

Requirements

• At least eight years of IT experience, including direct technical support for external clients across multiple customer environments.
• Hands-on EDR experience with agent deployment, console administration, policy configuration, alert investigation, and troubleshooting.
• Practical vulnerability management experience, including scan interpretation, remediation, and verification.
• Experience implementing and supporting MFA, strong troubleshooting skills, and the ability to work independently through resolution.
• Clear communication skills for explaining technical information to nontechnical clients.
• Bachelor’s degree in information technology or a related field, or equivalent education, training, and experience. Applicants must be authorized to work in the United States.

Nice to have

• Experience supporting automotive dealerships or dealer groups.
• Familiarity with ITIL, COBIT, or similar frameworks.
• IT or cybersecurity certifications such as CISSP or CCSP.
• Availability during Eastern or Central time zone business hours.

Culture & Benefits

• Full-time remote work with company-provided equipment.
• 401(k) matching up to 5%.
• Medical, dental, and vision insurance with 100% of premiums covered for employees and families.
• HSA contributions for qualifying plans.
• Unlimited paid time off and 11 observed holidays.

Hiring process

• Background check required.
• Visa sponsorship is not available.