Senior Technical Account Manager (Fintech)

Location: New York, NY, United States

Salary: $150,000–$160,000 per year, plus bonus eligibility.

Company

hirify.global provides financial technology and trading-related products and services.

What you will do

• Build trusted relationships with clients by understanding their business models, trading strategies, workflows, and technology stacks.
• Monitor client health, satisfaction, usage, renewal risk, and retention initiatives; lead remediation plans for at-risk accounts.
• Manage daily client service, tickets, escalations, changes, upgrades, maintenance, and service communications.
• Act as Incident Manager for Sev1 and Sev2 issues, coordinating technical resolution, root-cause analysis, post-mortems, and corrective actions.
• Identify upsell and cross-sell opportunities and collaborate with Sales, Product Management, and Account Management on client growth.
• Coordinate client training, governance meetings, release processes, and handovers across regional pods to support 24/5 coverage.

Requirements

• 8+ years of experience in technical client service, account management, or application support within financial technology or trading environments.
• Deep knowledge of Order Management Systems, FIX connectivity, front-office trading workflows, and trading system architectures.
• Strong technical troubleshooting, incident coordination, issue ownership, and change-management skills.
• Proven ability to manage complex client relationships and drive satisfaction in high-pressure environments.
• Commercial mindset with the ability to identify growth opportunities and communicate client value.
• Exceptional communication, presentation, and interpersonal skills.

Culture & Benefits

• Collaborative, inclusive environment focused on empowering associates and valuing diverse perspectives.
• Client-centric pod model with cross-functional collaboration and shared accountability.
• Global regional-pod collaboration supporting 24/5 client coverage.
• Comprehensive benefits offering and bonus eligibility.
• AI-supported recruiting tools may be used, with human review included in employment decisions.