Relationship Manager, Client Experience (Financial Services)

Location: New York, New York, United States; mostly on-site. Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Base salary: $148,750–$192,500 annually, plus potential annual incentive compensation and applicable long-term equity participation.

Company

hirify.global operates a financial markets business offering market data, index, and options risk and market analytics products.

What you will do

• Own a tiered portfolio of Data Vantage client accounts and manage the full post-sale relationship.
• Drive retention and renewals by monitoring account health, usage trends, churn risks, billing delinquencies, and contract timelines.
• Build client engagement through regular check-ins, quarterly business reviews, proactive outreach, product training, and onboarding support.
• Identify expansion opportunities with Sales and communicate relevant product, policy, and fee updates.
• Coordinate complex client issues across Product, Technology, Operations, Legal, and Compliance.
• Feed client feedback, unmet needs, and market signals into product intelligence and broader client-experience improvements.

Requirements

• Experience in account management, client success, or relationship management within financial services.
• Experience with index, market data, and/or options products.
• An established contact base and credibility within financial-industry firms.
• Understanding of renewal processes and commercial accountability in subscription or recurring-revenue businesses.
• Strong executive presence, communication skills, and ability to manage a diverse book of business and competing priorities.
• Legal authorization to work in the United States without employer visa sponsorship is required.

Nice to have

• 5–8 years of experience in financial-services account management, relationship management, or client success.
• BS degree.
• CRM proficiency, preferably Salesforce, plus familiarity with Jira and Sigma.
• Familiarity with Cboe, exchange-related, or market data products.

Culture & Benefits

• Collaboration across Sales, Product, Technology, Operations, Legal, and Compliance.
• Potential annual incentive compensation.
• Eligibility for applicable long-term equity programs.
• Market-informed total rewards program.