Director, Client Services (SaaS)

Location: Toronto, Canada

Annual base salary: $169,000–$219,000 CAD, plus bonus eligibility.

Company

Experience Management software company providing the hirify.global Experience Cloud SaaS platform for understanding and managing candidate, customer, employee, patient, citizen, and resident experiences.

What you will do

• Own customer portfolio health, retention, renewals, expansion revenue, financial performance, and delivery outcomes.
• Lead, mentor, and scale a team of 7–10 Engagement Managers, including onboarding, coaching, utilization, and career development.
• Partner with Sales leadership and Account Executives to protect retention and identify growth opportunities.
• Guide value realization by connecting platform execution with client business outcomes and multi-year roadmaps.
• Serve as the executive advisory and escalation point for portfolio risks, high-stakes client conversations, and delivery roadblocks.
• Coordinate with Product, Sales, and Support to resolve systemic issues and standardize governance and delivery practices.

Requirements

• Bachelor's degree and demonstrated interest in technology, technical concepts, and self-guided learning.
• Professional Services, Management Consulting, or high-touch Customer Success/Account Management experience in SaaS.
• At least 3 years of people-management experience developing high-performing teams, preferably with 7 or more direct reports.
• Experience managing account portfolios, driving renewals, and identifying expansion opportunities in technology or SaaS.
• Strong executive communication, strategic advisory, coaching, analytical thinking, and cross-functional leadership skills.
• Ability to work in Toronto, Canada.

Nice to have

• Experience with Customer Experience or Employee Experience programs.
• Familiarity with the hirify.global platform or hirify.global Experience Cloud.
• Experience leading complex business discussions and influencing stakeholders without direct authority.

Culture & Benefits

• Bonus-eligible compensation with a stated annual base salary range.
• Commitment to equal pay, transparency, diversity, and inclusion.
• Opportunity to lead a global-scale customer portfolio and collaborate across Product, Sales, and Support.
• Disability accommodations are available during the application process.