Engineer II - Technical Support (Timing Synchronization)

Location: San Jose, California, United States; onsite role. Candidates must provide proof of US citizenship, permanent US residency, or protected-individual status under US export-control requirements.

Annual base salary: $70,304–$205,000, plus restricted stock units, quarterly bonuses, health benefits, retirement savings plans, and ESPP.

Company

hirify.global develops semiconductor technology, products, and solutions used across global technology markets.

What you will do

• Provide post-sales technical and applications support for Frequency and Time Systems products.
• Troubleshoot timing and synchronization systems and guide customers through fault identification and resolution.
• Develop expertise in primary reference standards, including atomic clocks, and analyze timing-related data.
• Interpret schematics, assembly drawings, and manufacturing procedures to diagnose product issues.
• Log, document, track, and escalate customer cases in Salesforce.
• Deliver technical presentations and customer training while communicating with customers and internal sales teams.

Requirements

• Bachelor of Science in Electrical Engineering or a related field.
• At least three years of relevant industry experience.
• Knowledge of frequency references, protocols, and network timing technologies, including NTP, PTP, IRIG, GPS, GNSS, network synchronization, and test methodologies.
• Experience with data analysis, troubleshooting timing and synchronization systems, or similar electronic/RF systems.
• Ability to interpret schematics, assembly drawings, and manufacturing procedures.
• Eligibility to access US export-controlled technology: US citizenship, permanent US residency, or protected-individual status is required.

Nice to have

• Three or more years of technical support or customer service experience.
• Experience supporting telecommunications, aerospace, defense, or critical infrastructure customers.
• Experience delivering technical presentations or customer training.

Culture & Benefits

• Health benefits begin on the first day.
• Retirement savings plans and an employee stock purchase plan with a two-year look-back feature.
• Restricted stock units and quarterly bonus payments are included in the total compensation package.
• The role requires no travel and involves primarily seated work.