Support Specialist (Fintech)

Location: Remote, UK

Annual salary: £25,000–£27,000 depending on experience.

Company

hirify.global provides payment technology and software solutions for ISOs, fintech innovators, technologists, SMBs, entrepreneurs, and fintech startups.

What you will do

• Onboard new and existing customer accounts and ensure a smooth start with hirify.global.
• Train customers on onboarding and reporting tools.
• Provide customer and internal product support through online tickets and phone support.
• Create and maintain customer-facing Knowledge Garden content and internal documentation.
• Work with acquirers and internal teams to ensure customer solutions are compliant.
• Contribute to customer-experience projects and internal training programs.

Requirements

• Excellent customer service, written and verbal communication, and attention to detail.
• Strong general IT knowledge and proven problem-solving ability.
• Ability to handle complex data sets and prioritize tickets and workload effectively.
• Proactive, organized, curious, and able to work without close supervision.
• Experience in the payments and/or fintech industry.
• Ability to work remotely from the UK.

Nice to have

• Experience with a customer ticketing system.
• Experience in an IT helpdesk or support role.

Culture & Benefits

• Remote-first culture with flexible working hours and a strong work-life balance.
• 25 days of annual leave plus bank holidays, increasing to a maximum of 30 days with service.
• Workplace pension and private medical insurance after 30 days of employment.
• Seven-hour workdays and a 35-hour workweek.
• Annual bonus scheme, training budget, family-friendly policies, and employee wellbeing support.
• Additional benefits include Bike2Work, employee assistance, referral rewards, and colleague recognition schemes.