Enterprise Support Engineer

TL;DR

Enterprise Support Engineer (Customer Support): Providing technical support and proactive customer care for enterprise clients using hirify.global’s Intelligent Network Operations products with an accent on network protocols, troubleshooting, and customer relationship management. Focus on solving complex network issues, performing health checks, and collaborating across teams to ensure customer success.

Location: Hybrid, Belgrade

Company

hirify.global is a leading company in Intelligent Network Operations, recognized as one of Canada's top workplaces with a strong culture of inclusion and innovation.

What you will do

• Partner with enterprise clients to optimize use of hirify.global products and services.
• Perform quarterly system health checks and troubleshooting to identify root causes.
• Set up test environments and apply testing methodologies to replicate and resolve issues.
• Escalate and coordinate with internal teams such as Engineering, Sales, and Product Management.
• Provide after-hours support on a rotating schedule to ensure continuous customer assistance.
• Develop skills to manage hirify.global’s technology portfolio and maintain trusted advisor relationships.

Requirements

• Location: Belgrade with hybrid work format.
• 5+ years experience with networking protocols, DNS, DHCP, Linux, and debugging network issues.
• Strong communication skills to explain technical issues to non-technical audiences.
• Experience managing enterprise customers and delivering excellent customer service.
• Ability to prioritize multiple projects and maintain composure during high severity incidents.

Culture & Benefits

• Professional development budget and employee recognition programs.
• Dedicated wellness days and wellness week.
• Lifestyle spending account to support personal well-being.
• Inclusive and diverse workplace culture with values of transparency, curiosity, and respect.