Manager, Performance Intelligence (eCommerce)

Location: Hybrid, Toronto, with time in the Liberty Village office

Salary: $119,000–$145,000 annually

Company

hirify.global provides an employee recognition and rewards platform used by more than 4.3 million users across 190 countries.

What you will do

• Lead Marketplace performance priorities, recurring operating reviews and performance routines.
• Define KPIs, targets and benchmarks while connecting customer, operational and financial outcomes.
• Lead complex, commercially material analyses using SQL, BI and quantitative methods.
• Own the Marketplace analytics roadmap, intake governance, standards, documentation and self-service capabilities.
• Translate findings into clearly owned opportunities, decisions, interventions and measurable business impact.
• Lead, coach and develop operational analytics and improvement partners.

Requirements

• 7+ years of experience in commercial analytics, business performance, eCommerce, retail or a related environment.
• Bachelor’s degree in a quantitative, business or related field, or equivalent practical experience.
• Experience leading analysts or cross-disciplinary teams, including coaching and performance development.
• Strong SQL and BI fluency, with experience working with complex datasets and reviewing analytical logic and methods.
• Experience with KPI frameworks, data needs, scalable reporting, self-service capabilities, statistical methods, predictive modelling, experimentation or AI-enabled analytics.
• Strong financial and commercial judgement, executive communication skills and the ability to influence Finance, Product, Engineering, BI, Customer Success and Operations.

Nice to have

• Experience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments.
• Familiarity with Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power Platform.

Culture & Benefits

• Hybrid flexibility with access to the Toronto office.
• Health benefits and life insurance coverage from the first day.
• Parental leave top-up, flexible vacation and employer-matched RRSP contributions.
• Professional development through LinkedIn Learning, mentorship and career growth support.
• Employee assistance services, employee resource groups and regular connection and well-being events.