Enterprise Network Analyst

Location: Lincoln, Nebraska, United States

Salary: $60,000–$80,000 per year

Company

hirify.global is a diversified service company operating across student loan servicing, professional services, consumer lending, payments processing, renewable energy solutions, and K-12 and higher education.

What you will do

• Monitor and manage operational and intake queues for the Enterprise Network team during business hours.
• Provide on-call operational support and manage network monitoring tools.
• Interpret, evaluate, resolve, and test client inquiries and technical incidents.
• Analyze requests and coordinate resolution with technical teams or vendors.
• Identify opportunities to automate or shift left repeatable and routine functions.
• Create and maintain knowledge base articles and supporting technical documentation.

Requirements

• Associate’s degree in Information Science or a related field, or an equivalent combination of education and experience.
• Experience in a technical helpdesk or similar end-user technical support role.
• Strong communication and interpersonal skills with technical and non-technical clients.
• Entry-level understanding of network and security principles.
• Entry-level knowledge of firewalls, including reading rule policies and troubleshooting connectivity issues.
• Entry-level knowledge of network devices such as routers, switches, and access points.

Culture & Benefits

• Medical, dental, vision, HSA, and FSA benefits.
• Generous earned time off, life insurance, disability coverage, and an employee assistance program.
• 401(k), student loan repayment, employee stock purchase program, and tuition reimbursement.
• Performance-based incentive pay and a wellness program.
• Welcoming and respectful workplace with equal employment opportunity.