Customer Success Manager (IP)

Location: Woking; candidates must be based in the UK or Luxembourg

Company

hirify.global provides services for intellectual property lifecycle management.

What you will do

• Build and manage a client portfolio while acting as a trusted advisor.
• Support customer onboarding, post-sale service delivery, and ongoing account management.
• Improve customer engagement, satisfaction, and retention while reducing churn.
• Own customer issues through resolution and coordinate with internal departments.
• Maintain existing business and identify growth opportunities with business development teams.
• Monitor industry developments and apply relevant customer success best practices.

Requirements

• Experience in customer success, account management, business development, sales, or a similar client-facing role.
• Proven successful sales track record and experience building strong client relationships.
• Strong written and verbal communication skills in English and German.
• Experience providing customer service support and resolving customer issues.
• Strong communication, negotiation, problem-solving, prioritization, and interpersonal skills.
• Degree in business administration, legal studies, sales, marketing, or equivalent experience.

Nice to have

• Awareness of technology trends and applications in the intellectual property industry.
• Familiarity with Salesforce, CRM software, and Microsoft Office.
• Experience with IP lifecycle management from a client perspective.
• Additional European language skills.

Culture & Benefits

• Full-time employment in a client-focused and collaborative environment.
• Cross-functional cooperation with customer success, business development, and internal service teams.
• Equal opportunity employment based on qualifications, merit, and business needs.