CAP Manager - Second Shift

Location: Hybrid, three days per week in the hirify.global office in Wichita, Kansas, or Durham/RTP, North Carolina. Second shift: Monday–Friday, 3pm–11pm ET.

Salary: USD 129,200–192,500 annually, with the final offer based on location, qualifications, experience, and education.

Company

hirify.global provides intelligent data infrastructure, unified storage, integrated data services, and cloud solutions for organizations using AI and multicloud environments.

What you will do

• Own end-to-end resolution of critical customer escalations and develop strategies that balance time, cost, risk, and customer satisfaction.
• Assess complex situations, identify customer pain points, and act as the primary point of contact and strategic advisor to executives.
• Lead cross-functional virtual teams across geographies, time zones, and cultures to resolve technical and business challenges.
• Build trusted relationships with customers, partners, and internal stakeholders to secure commitment and accelerate resolutions.
• Manage multiple escalations, projects, and continuous improvement initiatives while documenting processes and outcomes.
• Identify systemic trends and root causes and drive improvements across people, processes, and products.

Requirements

• 8–10 years of experience in the high-tech industry, or an equivalent combination of education, training, certifications, and experience.
• Experience leading globally distributed teams supporting Fortune 500 companies.
• Extensive experience owning and resolving complex or critical situations and restoring customer trust.
• Strong executive presence, written and verbal communication, diplomacy, situational leadership, and stakeholder management skills.
• Ability to manage multiple complex issues across time zones and communicate effectively under pressure.
• Proficiency in Microsoft 365 Suite and fundamental knowledge of storage infrastructure technologies.

Culture & Benefits

• Hybrid working environment focused on connection, collaboration, and in-person teamwork.
• Health insurance, life insurance, retirement or pension plans, paid time off, and leave options, subject to regional policies.
• Performance-based incentives, employee stock purchase plan, and possible restricted stock units.
• Culture that values initiative, ownership, bold thinking, inclusion, and continuous improvement.
• Applications are reviewed through the company website; selected hiring stages may use AI-assisted evaluation with human decision-making.