IT Support Engineer

Location: Dundee, United Kingdom; onsite role

Company

hirify.global provides financial access and self-service technology for financial institutions and retailers worldwide.

What you will do

• Plan, implement, monitor, and maintain ATM monitoring and dispatch services based on Fiserv Device Manager and the pilot Vision solution.
• Maintain accurate ATM fault-dispatch profiles and resolve ServiceNow requests, client updates, system changes, and service issues.
• Create and maintain SSRS, Power BI, and Splunk reports and dashboards, including data analysis and database extracts.
• Administer Windows-based applications, virtual servers, databases, monitoring systems, upgrades, refreshes, and hardware replacements.
• Troubleshoot network, infrastructure, and application issues, identify root causes, document mitigation strategies, and restore service.
• Manage escalations, support root-cause analysis, collaborate with specialist teams and vendors, and participate in after-hours on-call support.

Requirements

• At least 2 years of experience in IT, technical troubleshooting, and Microsoft Windows environments.
• At least 2 years of experience with MS SQL Server, SSRS report creation, data mining, and statistical fundamentals.
• Experience creating and maintaining stored procedures and understanding database structures and contents.
• Expertise with Windows Server, SQL Server, SSRS, Power BI, Splunk, LAN/WAN networking, firewalls, routing, switching, and load balancing.
• Strong troubleshooting, communication, attention-to-detail, teamwork, customer-service, and independent problem-solving skills.
• A related bachelor’s degree is preferred, or equivalent professional experience.

Culture & Benefits

• Work with interdisciplinary IT teams, specialist groups, clients, and vendors.
• Support services across North America, Canada, and Europe.
• Participate in projects focused on process improvement, automation, monitoring, and new technologies.
• After-hours on-call participation is required for system emergencies.
• Employment is subject to applicable screening criteria, and hirify.global is an equal-opportunity employer.