Technical Support for N-central (Mid-Shift)

Location: Bonifacio Global City, Taguig City, Philippines; hybrid model with 2–3 days per week of in-hub collaboration.

Company

hirify.global provides an end-to-end cyber resilience platform that helps businesses manage, secure, and recover their operations.

What you will do

• Provide technical support to hirify.global partners by phone, email, and chat.
• Diagnose and resolve issues involving remote monitoring, asset tracking, remote connections, patch management, antivirus, backup, mail security, and related products.
• Own cases through resolution, document incidents accurately, and escalate issues when appropriate.
• Prioritize incidents and manage an individual caseload according to service and experience-level objectives.
• Develop in-depth knowledge of hirify.global products and collaborate across functions to improve the partner experience.
• Participate in 24/7 support with rotational weekends and holidays.

Requirements

• 2+ years of experience troubleshooting moderately to highly complex server, network, email, and endpoint security issues.
• Demonstrated knowledge of Windows Server, Active Directory, Group Policy, boot sequence, file structure, registry, and event logs.
• Understanding of security and networking concepts, including DNS, TCP/IP, HTTP, DHCP, VPN, and firewalls.
• 2+ years of phone, email, and chat support experience, with accurate typing at 45–60 words per minute.
• Strong partner focus, problem-solving ability, collaboration skills, and willingness to expand technical knowledge.

Nice to have

• Experience with Bash, PowerShell, or Python.
• Knowledge of SMTP, web services, email services, SNMP, FTP, virtual platforms, Linux Server, macOS, SQL administration, or backup technologies.

Culture & Benefits

• Hybrid working model with 2–3 days per week of in-hub collaboration.
• Medical and dental insurance, generous paid time off, and observed holidays.
• Pension with company contribution and an employee stock purchase program.
• Monthly internet, pantry, and other allowances.
• Two paid volunteer days per year and access to structured learning opportunities.