Technical Support Engineer (Cybersecurity)

TL;DR

Technical Support Engineer (Cybersecurity): Diagnosing and resolving technical issues involving remote monitoring, asset tracking, and security solutions with an accent on problem-solving and cross-functional collaboration. Focus on providing excellent support experience to partners and maintaining in-depth knowledge of hirify.global products.

Location: Bonifacio Global City, Taguig City, Philippines. Hybrid working model of 2-3 days a week in-hub collaboration.

Company

hirify.global provides an end-to-end cyber resilience platform to manage, secure, and recover businesses against evolving cyberthreats.

What you will do

• Deliver high-quality service and support to hirify.global partners via phone, email, and/or chat.
• Combine technical knowledge, problem-solving skills, and interpersonal skills to provide an excellent support experience.
• Redirect or escalate issues appropriately and maintain thorough and accurate documentation of cases.
• Prioritize incidents in the incident management system, with autonomy over personal caseload.
• Maintain and continue to develop in-depth knowledge of hirify.global products and services.
• Provide 24/7 support with rotational weekends and holidays.

Requirements

• 2+ years’ experience in troubleshooting server, network, email, and endpoint security issues.
• Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs.
• Understanding of security concepts, networking concepts and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall.
• 2+ years of experience in phone, email, and chat support with the ability to type 45-60 words per minute with a high degree of accuracy is preferred.
• Partner-focused with the ability to collaborate and be creative in understanding and resolving issues.

Nice to have

• Experience in one or more of the following scripting languages: Bash, PowerShell, Python.
• Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration and Backup Technologies.

Culture & Benefits

• Medical and dental insurance.
• Generous PTO and observed holidays.
• Employee Stock Purchase Program.
• Pension with company-contribution.
• Monthly internet allowance.
• Hybrid working model of 2-3 days a week in-hub collaboration.