Network Innovation Commercialisation Manager

Location: Hybrid in London, Birmingham, Ipswich, Bristol, or Manchester, with 3 days per week in the office

Salary: Competitive with great benefits

Company

hirify.global is a UK communications group operating brands including BT, EE, Openreach, and Plusnet, serving consumers, businesses, public-sector organisations, and communications providers.

What you will do

• Explore how emerging network capabilities can address customer challenges and unmet needs.
• Identify relevant customer segments, personas, use cases, and value drivers.
• Develop early-stage value propositions, benefits frameworks, and proposition blueprints.
• Support demand validation through interviews, workshops, surveys, desk research, and hypothesis testing.
• Prepare customer, market, and commercial evidence packs and recommendations for next steps.
• Collaborate with technology, product, commercial, and customer-facing teams on innovation opportunities.

Requirements

• Knowledge or practical experience of understanding customer needs and translating them into clear problem statements.
• Understanding of customer segmentation and personas, including behaviours, value drivers, and buying considerations.
• Experience supporting customer discovery or demand-validation activities.
• Ability to connect technology capabilities with customer challenges and measurable outcomes.
• Ability to develop use cases, benefits frameworks, customer journeys, or early-stage proposition concepts.
• Strong analytical, written, presentation, storytelling, organisation, and stakeholder collaboration skills.

Nice to have

• Understanding of product development or innovation lifecycles.
• Ability to work effectively where the technology, customer need, or route to market is still developing.
• Curiosity, initiative, and willingness to test assumptions and seek feedback.

Culture & Benefits

• Hybrid working model with office attendance three days per week.
• 10% on-target annual bonus.
• Private GP access, paid carers leave, and equalised maternity, paternity, and adoption leave.
• Market-leading pension scheme with 5% employee and 10% employer contributions.
• Holiday purchase scheme and discounts on EE and BT products.
• Optional healthcare, dental, gym memberships, and other benefits.