Care Professional

Location: Hybrid role based in Toronto, Ontario, with approximately four days per week in person. Must be able to work from Toronto or relocate there.

Compensation: Competitive salary, equity, and benefits within the A2-B1 range.

Company

hirify.global provides prevention insurance by integrating insurance, prevention, and care into a single healthcare experience.

What you will do

• Support hirify.global members and business customers in getting the most value from their healthcare coverage.
• Develop expertise in healthcare systems and hirify.global’s products.
• Share member insights to improve products, services, and the overall experience.
• Support new company onboardings and contribute to proactive support initiatives.
• Collaborate with Product, Operations, Sales, Insurance, and other teams on strategic projects.
• Adapt Care processes from France, Spain, and Belgium to the Canadian context and help scale Care operations.

Requirements

• 3+ years of relevant experience.
• Fluent written and spoken English and French required.
• Excellent communication, organizational, problem-solving, and judgment skills.
• Comfort with technology and multi-channel support, including enthusiastic use of AI to structure information, improve responses, and make processes more efficient.
• Ability to work independently, manage multiple priorities, and adapt in a fast-growing environment.
• Ability to work from Toronto or relocate to Toronto, with approximately four days per week in the office.

Nice to have

• Knowledge of the Canadian healthcare system.
• Experience in Operations, Project Management, Product, or Account Management.
• Experience mentoring or leading others, or interest in developing these skills.

Culture & Benefits

• Six weeks of vacation and flexible working hours.
• Health insurance fully covered by hirify.global for employees and their families.
• Toronto office with lunch allowance, coffee, and snacks.
• MacBook Air, Bose noise-cancelling headphones, and a fully reimbursed TTC monthly pass.
• 4% employer matching through the Group RRSP program.
• Learning and development opportunities and extended parental leave.