Operations Admin Coordinator (Hospitality)

Location: Berlin, Germany

Company

hirify.global operates a hybrid hospitality concept combining hotels, student accommodation, long- and short-stay options, gyms, events, coworking spaces, and food and beverage venues across Europe.

What you will do

• Handle finance administration for the hub, including guest ledger checks, deposits, refunds, and city tax.
• Manage administrative aspects of the guest journey, including pre-arrival checks, group preparation, and communication with guests and third parties.
• Respond to online reviews, support complaint handling, answer guest questions, and redirect requests when needed.
• Train colleagues on new administrative and finance SOPs and communicate process updates.
• Support stock management, bike rentals, office supplies, and other daily administrative needs.
• Build guest relationships, recommend activities, and solve operational challenges while improving the guest experience.

Requirements

• 2–3 years of experience in a similar administrative role.
• Strong written and verbal communication skills.
• Excellent attention to detail and the ability to identify inconsistencies before they become problems.
• Ability to learn new systems quickly and become a trusted specialist.
• Quality-focused approach and pride in accurate work.
• English required; German is a plus.

Culture & Benefits

• Work in a dynamic, multinational hospitality company with a focus on innovation and positive social impact.
• Opportunity to learn, grow, and pursue future development within the company.
• Discounts at properties across Europe for employees, friends, and family.
• Events, an inclusive workplace, and a diverse team culture.
• Starting salary determined through a role-based salary framework and assessed proficiency, with the fairest offer provided upfront.