Issue Management Coordinator (US) (Fintech)

Location: Mount Laurel, New Jersey, United States of America

Salary: $72,280–$117,520 USD per year

Company

hirify.global is a large financial institution serving households and businesses across Canada, the United States, and other markets.

What you will do

• Coordinate remediation of compliance issues across fraud prevention, insider threat management, KYC oversight, and financial crimes management.
• Lead corrective action plans and manage issues through resolution while minimizing operational and regulatory risk.
• Manage an operational unit, including supervisors and exempt and non-exempt employees.
• Set operational goals, monitor performance, manage deadlines, and resolve issues across multiple business areas.
• Develop policies, procedures, strategic plans, and operational improvements.
• Support bank conversions, audits, regulatory examinations, and compliance with state and federal requirements.

Requirements

• Bachelor’s degree or equivalent experience.
• 7+ years of related experience, including operational management in the relevant area.
• In-depth knowledge of banking rules, operational policies, procedures, and risk management standards.
• Strong leadership, delegation, coaching, mentoring, communication, and conflict-resolution skills.
• Ability to balance competing priorities, make sound decisions, and develop policies in response to changing business conditions.
• Occasional domestic travel; international travel is not required.

Nice to have

• Experience managing the full issue management lifecycle, from identification and assessment through remediation, validation, and closure.
• Knowledge of risk and control frameworks, governance, audit processes, and regulatory expectations in financial services.
• Experience leading root cause analyses, strategic projects, and cross-functional initiatives.
• Strong analytical, reporting, presentation, executive communication, and stakeholder-influence skills.
• Experience translating complex operational or regulatory issues into executive-ready documentation.

Culture & Benefits

• Full-time schedule with 40 hours per week.
• Health and well-being benefits, savings and retirement programs, paid vacation, flex, and holiday time off.
• Banking benefits, discounts, incentive opportunities, and recognition programs.
• Training, onboarding, career development conversations, mentoring programs, and access to online learning.
• Respectful workplace with a focus on equal opportunity and professional growth.

Hiring process

• Selected candidates will be contacted to schedule an interview.
• Application outcomes are communicated by email or phone when possible.