KYC Operations Senior Specialist

Location: In office at 7878 North 16th Street, Phoenix, Arizona, US, 85020

Salary: $25.93–$41.43 per hour, plus eligibility for bonus and/or commissions.

Company

hirify.global is a bank founded in 1954 and a subsidiary of Royal Bank of Canada, providing financial services to clients, colleagues, and communities.

What you will do

• Execute daily operational activities, including data entry, reporting, transaction processing, document management, client support, and administrative functions.
• Follow procedures and guidelines to maintain compliance with policies, standards, and regulations.
• Identify and resolve routine issues and discrepancies, escalating matters when appropriate.
• Monitor productivity and quality goals and communicate potential operational risks.
• Attend and host trainings and meetings for feedback, coaching, and development.
• Manage direct reports through metrics reporting, goal setting, and coaching, while supporting special projects.

Requirements

• Associate’s degree, certificate program, or high school diploma.
• 1–3 years of experience in bank operations, process improvement, or a similar role.
• Strong attention to detail and effective verbal and written communication skills.
• Ability to prioritize daily tasks, meet deadlines, and work effectively in a team environment.
• Enhanced awareness of operational risk.

Culture & Benefits

• Medical, dental, and vision coverage available from the first month following the start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time benefits.
• Health and family planning benefits, including fertility and specialized support programs.
• Career mobility support and colleague resource groups.