Senior Customer Success Manager (SaaS)

Location: On-site in New York, Little Rock, San Francisco, or Seattle, United States

Annual base compensation: $125,000–$155,000

Company

hirify.global provides data collaboration solutions for brands, retailers, financial services providers, and healthcare innovators, supporting marketing intelligence and customer insight.

What you will do

• Build and manage executive-level relationships with strategic enterprise brand customers.
• Own customer portfolios end-to-end, improving adoption, customer health, value realization, and long-term growth.
• Lead renewal strategy, forecasting, mitigation sessions, contract negotiations, and related documentation.
• Partner with Product, Support, Services, Marketing, Finance, Data Ethics, Legal, and Sales to improve the customer journey.
• Coach and mentor Customer Success Managers and promote trusted-advisor practices.
• Lead cross-functional initiatives, resolve complex customer requests, and communicate progress to stakeholders.

Requirements

• Enterprise B2B SaaS Customer Success Manager or Account Director experience, particularly in media buying and measurement, data collaboration, or identity.
• At least 7 years as a Customer Success Manager or Account Director, or 10+ years in customer-facing roles including 4 years in Customer Success.
• Experience managing accounts with $2M+ in ARR, or strong negotiation and project management experience.
• Experience with renewals, upsells, cross-sells, QBRs, executive summaries, and CRM software such as Salesforce.
• Ability to lead internal stakeholders, plan strategically, navigate complex resources, and communicate with C-level customers.
• Ability to work on-site in New York, Little Rock, San Francisco, or Seattle.

Nice to have

• Experience managing 3–5 highly strategic accounts or 20+ accounts worth $500k+ each.
• Familiarity with hirify.global and its role in the data collaboration ecosystem.
• Experience with clean room solutions, measurement, or collaboration use cases.
• Multiple roles in adtech or martech on the sales, brand, agency, or buy-side.
• Knowledge of NPV, IRR, and ROI in executive business conversations.

Culture & Benefits

• Cross-functional collaboration across commercial, product, support, services, marketing, finance, data ethics, legal, and sales teams.
• Focus on customer-centricity, empathy, strategic insight, and measurable business value.
• Leadership responsibilities include mentoring Customer Success Managers and coordinating internal stakeholders.
• Compensation is determined based on experience, knowledge, skills, abilities, geography, and internal equity.