Care Management Support Assistant 3

Location: Remote Illinois; occasional travel to hirify.global offices for training or meetings may be required. Candidates may need to reside in or within commuting distance of the Schaumburg office and travel to the Chicago downtown office as needed.

Salary: $40,000–$52,300 per year

Company

hirify.global is a U.S. healthcare and insurance company providing care and wellness services to Medicare and Medicaid members, families, individuals, military personnel, and communities.

What you will do

• Provide non-clinical administrative support for care management and member needs assessments.
• Guide members and families toward appropriate care, wellbeing, and community resources.
• Manage inbound and outbound calls with members, families, and healthcare providers.
• Develop job aids and deliver training on Care Management Support Assistant processes.
• Complete data entry and other computations while meeting established quality and productivity standards.
• Prioritize requests, interpret procedures, and use independent judgment on administrative projects.

Requirements

• At least 2 years of demonstrated leadership experience.
• 1–3 years of technical experience with Microsoft Word, Excel, and Outlook.
• Administrative support experience in healthcare and familiarity with care and wellbeing resources.
• Passion for improving consumer experiences.
• Ability to work from a dedicated home workspace with internet speeds of at least 25 Mbps download and 10 Mbps upload while protecting PHI and HIPAA information.
• Full-time availability for 40 scheduled hours per week.

Nice to have

• Residence in or within commuting distance of the Schaumburg office and ability to travel to the Chicago downtown office as needed.
• Associate or bachelor’s degree in business or a related field.
• Experience with Microsoft Access and familiarity with medical terminology.
• Experience working with Medicaid, long-term care, or Medicare members.
• Bilingual Spanish communication skills.

Culture & Benefits

• Remote work arrangement with occasional office travel for training or meetings.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability coverage, life insurance, and additional wellbeing benefits.