Senior Developer Support Engineer (AI)

Location: Toronto, Ontario, Canada; hybrid work with two days per week in the Toronto office and in-person orientation on the first Tuesday of employment

Annual base salary: CAD 100,000–150,000, plus applicable equity, bonus, and benefits.

Company

Okta provides secure identity infrastructure for organizations, supporting identity integrations from AI systems to human users.

What you will do

• Own complex customer and partner technical issues from investigation through resolution.
• Reproduce issues locally and create accurate bug reports for Engineering.
• Provide expert guidance, workarounds, and best practices for integrating and scaling on Okta’s platform.
• Create knowledge articles that enable self-service resolution for developers and customers.
• Advocate for customers, ISVs, GSIs, and strategic partners while sharing architectural feedback with Product and Engineering.
• Build internal tooling and proactive solutions using AI-assisted development tools.

Requirements

• BA, BS, or MS in Computer Science, MIS, or a related technical field, plus 4+ years of experience in developer support, technical support, solutions engineering, or software development with significant customer-facing experience.
• Fluency in at least one statically typed language such as C#, C++, or Java and one dynamically typed language such as Python, JavaScript, or Ruby.
• Hands-on experience with cloud applications, RESTful APIs, and web frameworks such as Node, Django, Flask, ASP.NET, or Rails.
• Familiarity with AI-assisted development tools and protocols, including Claude, OpenAI Codex, Copilot, or MCP servers.
• Strong written and verbal communication, technical troubleshooting, developer empathy, and the ability to work independently and cross-functionally.
• Ability to attend the Toronto office two days per week and complete in-person orientation at the Toronto office on the first Tuesday of employment.

Nice to have

• Experience supporting enterprise IAM solutions.
• Experience with SAML 2.0, OIDC, OAuth 2.0, and enterprise SCIM provisioning.
• Experience supporting third-party ISV and technology partner integrations at scale.
• Exposure to MCP, Claude, OpenAI Codex, and other modern AI tools and frameworks.
• Experience with multi-tier web application architectures.

Culture & Benefits

• Health, dental, and vision insurance.
• RRSP with employer match and healthcare spending support.
• Telemedicine, paid time off, and parental leave in accordance with applicable plans and policies.
• In-person onboarding designed to support connection and accelerated impact.
• Opportunities for talent development, community building, and social impact.