Delivery Director (Fintech)

Location: Montreal, Canada; requires frequent onsite customer visits and 30–40% travel to client locations.

Company

hirify.global delivers software solutions that support digital transformation for financial-sector customers.

What you will do

• Define and execute the regional delivery strategy for existing and new customers.
• Lead the customer delivery portfolio across implementation, consulting, product development, and training projects.
• Coordinate customer success, technology, sales, operations, and system integrator stakeholders.
• Monitor project execution, manage escalations, allocate teams, and create staffing plans for new work.
• Align customer and hirify.global roadmaps, transform bespoke feature requests into standard product capabilities, and identify growth opportunities.
• Build a culture of excellence and continuous improvement while supporting team performance, education, and employee wellbeing.

Requirements

• Experience managing a department or multiple streams and programmes of work.
• At least 10 years of multidisciplinary and complex project delivery experience.
• At least 6 years of financial-sector experience.
• Experience training team members and driving continuous improvement.
• Bachelor’s degree.
• Excellent oral and written communication skills in French and English; frequent customer travel and onsite work are required.

Culture & Benefits

• Culture focused on excellence and continuous improvement.
• Leadership role within the Customer Success organization.
• Regular engagement with strategic customers and executive stakeholders.
• Opportunity to influence product roadmaps and strengthen vertical solutions.