Technical Application Specialist (SaaS)

Location: US, Cleveland

Company

hirify.global develops business software connecting people, processes, and technology through data, AI, and cognitive ERP solutions.

What you will do

• Diagnose, troubleshoot, repair, and test technical and system issues reported by customers through phone, email, and chat.
• Resolve client-server application issues involving Microsoft SQL, web servers, payment terminals, network printers, and Android or iOS devices.
• Handle complex failures that are not resolved through standard procedures and provide product-focused technical guidance.
• Assist with system setup, configuration, customization, and integration tools.
• Coordinate with customer experience and sales departments and mentor other team members.
• Contribute to knowledge-base articles and FAQs while documenting and escalating cases when necessary.

Requirements

• 3+ years of applicable experience with demonstrated knowledge and success.
• Knowledge of system application fundamentals and business processes.
• Strong problem-solving, troubleshooting, and written and verbal communication skills.
• Experience in a customer support environment with high call volumes.
• Industry knowledge or experience.

Nice to have

• SaaS or e-commerce experience.

Culture & Benefits

• Health and wellness benefits.
• Mentorship, continuing education, career planning, and internal mobility opportunities.
• Free LinkedIn Learning licenses and access to a mentoring program.
• Education support programs that vary by geography.
• Inclusive global workplace with work-life balance policies and support for international relocations and permanent residency processes.