Support Specialist (K-12 Education Software)

Location: Remote within the United States; applicants must be authorized to work for any employer in the United States.

Salary: $52,000–$72,000 per year

Company

hirify.global develops custom software, cloud, data, and AI solutions, including products for K-12 education and data-driven decision-making.

What you will do

• Provide functional and technical support for SchoolTool, Advanced Analytics, hirify.global Integration Platform, ClearTrack, and MTSS Edge.
• Triage service desk tickets and customer chat requests, troubleshooting application, server, and database issues.
• Document, reproduce, and assess customer-reported defects, including their scope and business criticality.
• Assist with custom reports, procedures, critical incident management, and customer communications.
• Monitor support trends, create documentation such as FAQs, and suggest product enhancements.
• Support customer meetings and conferences as a subject matter expert and serve as a primary contact for assigned customers.

Requirements

• Excellent technical troubleshooting, documentation, organization, and follow-through skills.
• Strong customer service and communication skills across organizational levels.
• Bachelor's degree or a combination of education and relevant work experience.
• Experience providing technical support for a software product, preferably K-12 educational software.
• Knowledge of special education processes, intervention services, and Medicaid reimbursement requirements in educational settings.
• Authorization to work for any employer in the United States is required; employment visa sponsorship is not available.

Culture & Benefits

• Flexible time off.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company-paid life and disability insurance.
• Professional development opportunities.