Client Support Specialist (Veterinary Staffing Platform)

Location: Remote within the United States; hybrid for candidates based in San Francisco. Support hours may include early mornings and early evenings in Central Time, plus weekend rotations.

Compensation: $18–$28 USD per hour, depending on geographic tier, skills, experience, and location.

Company

hirify.global operates a veterinary staffing platform connecting veterinarians, technicians, and assistants with animal hospitals for relief work and hiring opportunities.

What you will do

• Handle customer inquiries from veterinarians, hospitals, and technicians through email, LiveChat, and phone.
• Troubleshoot and resolve first-line platform and user issues with accurate, supportive responses.
• Coordinate escalated issues with regional business development and account management teams.
• Facilitate potential call-outs using established processes.
• Document recurring scenarios, share learnings, and improve support communications.
• Maintain HubSpot records and coordinate with Finance, data, and other departments on shifts, payments, reconciliations, and reporting.

Requirements

• 2+ years of client or customer support experience.
• Experience with customer support tools and software.
• Excellent communication, organization, accuracy, and task-management skills.
• Ability to work flexible support hours, including Central Time mornings or evenings and weekend rotations.
• Proactive, adaptable, process-oriented approach with the ability to pivot quickly.

Nice to have

• Experience in an early-stage startup environment.
• Veterinary technician or animal healthcare industry experience.

Culture & Benefits

• Mission-driven work supporting veterinary professionals and animal healthcare.
• Remote-first environment with domestic travel opportunities for regional team-building events.
• Home office, continuing education, and monthly wellness stipends.
• Health benefits with the base medical plan covered at 100% and optional premium plans.
• 401(k), unlimited paid time off, and paid maternity, paternity, and reproductive care leave.
• Growth and learning opportunities in a diverse and inclusive workplace.