Life Insurance BPS Operations Supervisor (Life Insurance)

Location: Nashville, Tennessee, United States. The work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global provides business process services and operational support for enterprise clients.

What you will do

• Supervise daily life insurance business process operations and ensure work meets SLAs, quality standards, client requirements, and regulatory guidelines.
• Lead, coach, develop, and evaluate operations associates and senior associates.
• Provide subject-matter guidance across policy issuance, new business, underwriting support, policy servicing, billing, payments, reinstatements, beneficiary updates, and claims support.
• Monitor productivity, quality, turnaround time, backlog, staffing utilization, and other operational KPIs.
• Identify risks, bottlenecks, service issues, and recurring errors, then implement corrective actions and process improvements.
• Partner with internal stakeholders and clients on operational reviews, audits, transitions, workflow optimization, and new process implementation.

Requirements

• 10+ years of experience in the life insurance industry, preferably in policy administration, new business, underwriting support, policy servicing, claims support, or related operations.
• 2+ years of experience in an operations supervisory or team leadership role.
• Strong knowledge of life insurance products, policy administration, operational controls, quality management, and SLA/KPI management.
• Experience in business process services, shared services, outsourcing, or insurance operations.
• Strong analytical, organizational, problem-solving, communication, and prioritization skills.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint.

Nice to have

• Bachelor's degree in business administration, insurance, finance, or a related field.
• Experience supporting U.S. life insurance carriers or insurance service organizations.
• Experience with policy administration systems, insurance workflow platforms, Lean, or Six Sigma.
• Experience managing client-facing operational relationships.
• Insurance-related certifications or professional designations.

Culture & Benefits

• In-person collaboration is prioritized with flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections, community, accountability, collaboration, and continuous improvement.
• Equal opportunity employment environment.